ONEXBUS FAQ

ONEXBUS operates intercity bus routes across Ontario, including Toronto, London, Ottawa, Stratford, Barrie, Vaughan and other communities along our corridors. To see all current routes and stops, please visit our Routes & Destinations page.

Yes. ONEXBUS operates regular bus service between Toronto, Pearson Airport, GTA stops and London, Ontario. For schedules and stop details, please see our Toronto–London route page or use the booking tool to check live availability.

Yes. ONEXBUS connects London, Toronto and Ottawa on selected departures. To view the latest Toronto–Ottawa and Ottawa–Toronto schedule, please visit our London–Toronto–Ottawa route page or check the booking tool.

Yes. Certain ONEXBUS trips run between Toronto Pearson Airport and London, Ontario as part of our GTA–London route. In the booking tool, select Pearson Airport as your departure and London as your destination to see available buses.

On our Routes & Stop Locations map, you can find our interactive map showing all stop locations with detailed descriptions. Please note that pick-up and drop-off stops may be at separate locations on Eastbound and Westbound trips. Sometimes, the stops are too close to each other and may look like a single point on the map. To ensure you are waiting at the right stop, please zoom in the map as much as you can to see all the stops around that area and click on the bus icon to read the clear stop description.

The bus pickup location is also explained on your emailed ticket. If there is any change in pick up point, you will be informed by our team via email, text, or call.

Not all stops have our official signage yet due to legal restrictions. However, we will clearly state where the stop is located on the Routes page on our website and the ticket you receive in the confirmation email. 

All our buses are also labelled with the ONEXBUS logo. Our office will inform you if there are any third-party vehicles arranged for pickup.

Buses are scheduled to depart at the time shown on your ticket. If there is a major delay at the scheduled departure time, you will be informed via text, email, or phone.

To ensure you don’t miss the bus, please arrive at least 15 minutes before the departure time. Please note that if you miss your bus, the ticket is not refundable or transferable to a future trip. You must purchase a new ticket.

We closely monitor all our vehicle movements, and inform our passengers via text, email, or call if there is a service disruption provided the contact information you share while purchasing the ticket is correct.

The stop locations are clearly indicated on your ticket, on the Routes page on the website, and you can always contact our Call Center at +1 (647) 477 5500 to inquire about the location if you are confused about the stop location.

If there is a ticket purchase made for a specific stop, our service will always make the stop to pick you up. Please note that you MUST be at the correct stop location, at least 15 minutes prior to the scheduled departure time.

Therefore, we do not entertain any claim in the lines of ‘I was at the bus stop, but the bus didn’t show-up’.

We are working on an online bus tracking system, and soon you will be able to see where your bus is in real time. Until then, feel free to contact our call center at +1 (647) 477-5500 to learn where your bus is.